Returns & Exchanges

At TretinoinBuy, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return window for unopened and unused products. If your order arrives damaged or incorrect, our dedicated support team is ready to facilitate a swift exchange or refund.

1

Initiate Your Request

Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization (RA) number.

2

Prepare Your Package

Securely pack the items in their original, unopened packaging to ensure they are not damaged during transit back to our facility.

3

Ship the Item

Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing